1. Where can I check the status of my order?
You can check the status of your order by logging into your account and going to the “My Orders” section. You will also receive an email with tracking information when your order is shipped.
2. How do I request a refund or return?
You can contact our customer service team within 7 days of receiving your order and provide your order number and reason for return. We will guide you through the return process.
3. How much do packaging and shipping costs cost?
Shipping costs vary based on your order amount and shipping address. The relevant fees will be automatically calculated and displayed at the checkout page.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service as soon as possible. Once an order has been processed or shipped, we cannot change or cancel it.
5. How secure is my website payment?
We use industry-standard security technologies, such as SSL encryption, to protect your payment information. All payment information is processed through a secure channel to ensure the safety of your data.
6. What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. Please see the checkout page for details.
7. What should I do if I received a damaged item?
Please contact our customer service team immediately with photos of the damaged item and your order details. We will arrange a replacement or refund.
8. What are your business hours?
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM. Our hours may vary during holidays.